Heatmaps, session recordings, and surveys for understanding user behaviour.
Hotjar is a product experience analytics tool available via web browser that captures where users click, scroll, tap, and move through heatmaps and individual session recordings. Feedback widgets embedded on pages collect open-ended user responses, while survey tools ask structured questions at key moments in the user journey. The Funnels feature visualises where users drop off in multi-step flows. The free tier includes 35 daily sessions recorded and basic heatmaps. Paid plans lift the session limits and add advanced filtering. Hotjar is used by product teams, UX researchers, and marketers who need qualitative user behaviour data to understand why metrics like bounce rate and conversion rate look the way they do, complementing quantitative tools like Google Analytics or Plausible.
Best for
Best for product teams and UX researchers who want to understand why users drop off, not just where.
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